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Introduction

Cisco Unified Communications Manager (UCM or CUCM) is an enterprise-class call and session management platform designed to integrate and manage voice, video, messaging, and mobility communications across an organization.
Cisco UCM acts as the central software for unified communications, enabling organizations to:

• Provide reliable, secure, and scalable VoIP telephony and high-definition video calling.
• Unify communications infrastructure by connecting IP phones, desktop and mobile clients, conferencing systems, and messaging channels into a single system.
• Simplify call control, session handling, device provisioning, and dial plan administration for teams of any size from small businesses to global enterprises.
• Support remote and hybrid workforces by enabling seamless collaboration across locations and devices, with features like instant messaging, presence, conferencing, and integration with applications such as Cisco Jabber, Webex, and third-party solutions (e.g., Microsoft Teams).
  

To help you get started, here’s what you can do next:

• To explore what metrics this integration monitors, see Supported Metrics and Default Monitoring Configuration.
• To configure the integration, Working with Application.

Use Cases

Discovery Use Cases

• Discovers Cisco UCM components and outlines the resource structure.
• Publishes relationships between resources to provide a topological view and simplify maintenance.

Monitoring Use Cases

• Provides metrics related to job scheduling time, status, and so on.
• Generates concern alerts for each metric to notify administrators of issues affecting resources.

Supported Target Version

Resource Hierarchy

• Cisco UCM
  • Cisco UCM Phone
  • Cisco UCM SIPTrunk

Version History